Return Policy:
At Shilpa’s Boutique, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent. Please read the following guidelines carefully before initiating a return:
1. Defective or Incorrect Products: We accept returns only for products that are defective or different from what you ordered. If you receive a defective item or one that varies from your order, please contact our customer service team at shilpasboutique123@gmail.com within 10 days of receiving the product. We may request supporting evidence, such as photographs, to assess the issue.
2. Return Authorization: To initiate a return, you must obtain authorization from our customer service team. Please do not send the product back without proper authorization, as it may lead to delays in processing your return.
3. Return Process: Once your return is authorized, carefully pack the item in its original packaging, including all tags and accessories. Ship the product to our designated return address, which will be provided during the return authorization process. You are responsible for the cost of return shipping.
4. Inspection and Approval: Upon receiving the returned item, our quality control team will inspect it to verify the reported defect or discrepancy. If the product is deemed defective or different from the ordered item, we will proceed with the refund process.
Refund Policy:
1. Eligibility for Refund: Refunds are only initiated for defective products or items that differ from the ordered specifications, as confirmed by our quality control team. We do not offer refunds for change of mind, sizing issues, or other personal reasons.
2. Refund Processing Time: Upon approval of your return, we will initiate the refund process. The refund amount will be credited to the original payment method used during the purchase. Please allow up to 7 working days for the refund to reflect in your account. Delays may occur depending on your financial institution.
3. Refund Amount: The refund will cover the original product cost and any applicable taxes. Shipping charges are non-refundable, and you are responsible for the return shipping costs.
4. Communication: Throughout the return and refund process, we will keep you informed via email. You will receive confirmation when your return is authorized, when the product is received and inspected, and when the refund is processed.